In these turbulent times, it is of fundamental importance for us to set a good example. That is why we have developed a new behavior and hygiene concept for you, some of which we would like to
communicate to you here. As a host, it is important to us that you continue to feel comfortable as a guest in our house and that you lack nothing. Extreme times require extreme measures. Your
health is important to us!
In the kitchen and the restaurant:
- Our tables are placed in such a way that guests always have a minimum distance of 1.5m from each other
- Tables can be effectively separated from one another by room dividers
- Even if the frequency is low, we will use all available rooms in order to separate the guests from one another as much as possible
- Revised hygiene concept for our employees
- No salt and pepper shakers on the tables
- Our staff will wear hygienic serving gloves in the future
- From now on, all employees will wear face-to-face masks
As before, we give all guests a cleaning cloth to start the menu - Wir reichen wie bisher auch allen Gästen ein Reinigungstuch zum Start des Menüs
- We focus on cashless payments methods
- We have increased the performance of the supply and exhaust air
- Room humidity is increased
At the reception:
- Entrance and intermediate doors are left open for ventilation
- We have installed a plexiglass wall at our reception
- Our employees wear mouth and nose protection
- For the time being we fo not offer a fruit basket at check-in, but we are happy to offer our guests fruit and a soft drink upon request
- We focus on cashless payment methods
- Room keys and cards are disinfected when they are issued and accepted
- We installed disinfectant dispensers on the wall
On the floors:
- To avoid contact with too many people, only one housekeeper per floor will clean the rooms
- Disinfect door knobs, light switches and handrails on stairs and other walls more often
- We have optimized our cleaning concept again
- All housekeeping employees wear protective clothing, face masks and gloves
- For the time being, minibars are no longer available
- Remote controls and all everyday items are disinfected more frequently
In the guest toilets:
- A disinfectant dispenser is available in every toilet
- For the time being we will only offer disposable towels
- Shortening of the cleaning cycles
- Motive of the cleaning cycles with the daily signature of the cleaning staff
- More frequent disinfection of the door handles and fittings in the guest toilets
Entrance area:
- Disinfectant dispenser is available to every guest
- Behavioral instructions are clearly visible
- Control entry
- „Wait to be seated“ in the restaurant – seats are allocated
- Distance markings have been installed in the house
Night entrance:
- Disinfectant dispenser is available to every guest
- Attach behavioral instructions so that they are clearly visible
- Distance markings have been installed in the house
Behavior toward our guests:
- No body contact, no shaking hands, no patting on the shoulder in passing
- Communication takes place at a distance of at least 1.5m
- Do not speak while serving oder clearing (virus is spread through the airways)
- Rules of conduct communicate through a notice at the entrance
- Cough/sneeze in the crook of your arm
- Frequent thorough hand washing